Digital asset refund policy

1. Refunds before successful download

Within 14 calendar days of successful payment, you may request a full refund without giving a reason if you have neither successfully obtained the paid files nor used the assets.

Viewing product images or online 3D previews, or an unsuccessful download, does not count as successfully obtaining the paid files. We will not reject a request solely because a download button was clicked.

2. Quality issues after download

Within 30 calendar days of purchase, you may request technical assistance or a refund for any of the following issues:

• The archive is corrupt, cannot be extracted, or is missing major files explicitly promised on the product page.
• The delivered content differs materially from the description shown when you purchased it.
• Following the instructions, the assets still cannot be imported properly in the engine version and environment explicitly promised on the product page.
• A platform fault prevents you from obtaining the purchased content after payment.

Where a problem can be fixed, we will first provide corrected files or help with importing them. We aim to resolve it within 5 business days after receiving the necessary information. If more time is needed, we will explain why and obtain your agreement.

We provide a full refund if we confirm that delivery is impossible, a major problem affecting the product’s main purpose cannot reasonably be fixed, or the issue remains unresolved within that period. You will not be required to accept a different asset kit or a voucher instead.

3. Duplicate charges or overcharges

Once verified, we refund the duplicate charge or excess amount. Your valid purchase and its usage rights remain in place.

4. Ordinary refund reasons that are usually not covered

If you have successfully obtained the files and the product meets the description and promises made at purchase, the following reasons are usually outside our additional refund protection:

• A change of mind, a cancelled project, or simply no longer liking the style.
• Wanting an engine, version, rendering pipeline, or feature that the product page did not promise to support.
• Problems caused by your own modifications, missing dependencies that were clearly listed, or failure to meet disclosed requirements.
• A price reduction or promotion after your purchase.

These limitations do not affect any withdrawal rights, remedies for defects, or other consumer rights you have under applicable law.

5. How to apply and response times

Email our support address below with your order number, product name, and a description of the issue. For technical issues, you may include error screenshots, the engine version, and steps to reproduce the problem. Do not send full card details, passwords, or your complete private project.

We will first respond within 2 business days. Once a refund is approved, we will submit it to the original payment channel within 2 business days. Your bank or payment provider determines when it reaches your account.

If your request is declined, we will explain why. You may provide additional information and ask us to review the decision.

6. Refund amount and method

A refund is based on the amount actually paid for the order, including any related taxes that must also be refunded. We do not deduct a platform refund handling fee. Promotional purchases receive the same quality protection.

Refunds normally go back through the original payment method. You will not be required to accept store credit or a voucher.

7. Files and licences after a refund

After a full refund for a kit, the download access and usage licence arising from that purchase end. Stop using the corresponding paid assets and delete their source files and backups.

Other valid purchases and licences independently obtained for free assets are unaffected. If the assets have already been used in a published work, tell us when applying. That use will be handled under the licence in force at purchase and applicable law; we will not impose new restrictions retroactively.

8. Statutory rights take priority

The 14-day and 30-day periods above are additional protections offered by the platform. They do not shorten any period of protection provided by law. A defect-related or statutory refund request made later will not be rejected solely for falling outside these periods.

Where applicable law gives you more favourable rights or requires a shorter handling time, those legal requirements take priority.